Account deletion is a support and policy process.
Deletion should be presented as a serious account and legal flow. The public web should explain the path clearly, state what happens next, and avoid fake in-product success states.
How Hero handles deletion responsibly
The deletion path should be documented, support-led, and transparent about identity checks and record retention.
How to request deletion
Use Hero support to request account deletion. This creates a documented support/legal path rather than a simulated self-serve action the web cannot yet fulfill.
What happens after the request
Hero may need to confirm account identity, review open obligations, and retain limited records when law, tax, security, or compliance requirements apply.
What the web should communicate
The web should remain explicit: deletion is a managed support process, not an instant destructive button.
This route explains the current support-based deletion path for the ecosystem web. It does not simulate an automated deletion action the platform cannot yet complete.
Current deletion path
At this stage, the ecosystem web does not claim a fully automated deletion workflow.
Instead, Hero provides a support-driven deletion path so the request can be reviewed, documented, and completed responsibly.
- Request deletion through support@getheroapp.com
- Include the account email used with Hero
- Expect follow-up if identity or outstanding obligations must be verified
Retention and obligations
Some information may need to be retained for legal, security, fraud-prevention, tax, or compliance reasons even after an account deletion request is accepted.
The public web should explain that clearly instead of implying immediate erasure of every related record.
Document details
- Current path
- Support-led request
- Contact
- support@getheroapp.com
- Tone
- Policy and support process