Help & FAQ

Hero is affordable, on-demand personal security in New York, delivered by verified professionals. You can request a Hero instantly or schedule ahead, track the journey live, and feel safe.

How Hero works

Service is $1.00 per minute with a 15-minute minimum. You see the estimated total before you confirm, and the final total may adjust only if you extend time in-app.

Hero is in beta in New York City. Current coverage is Midtown Manhattan (14th to 59th Street), with expansion phases planned across NYC.

See the coverage map

Yes. You can request a Hero on demand or schedule one ahead at any hour, any day of the week.

Yes. Every Hero is licensed by the State of New York as a security guard, and the company operates as a Security Guard Agency licensed by the New York Department of State.

Every Hero goes through identity and government document verification, holds state-level licensing and credentials, and passes mandatory background checks with ongoing monitoring.

Our safety standards

On-demand connects you with a Hero as soon as possible. Scheduled lets you plan ahead for events, travel, or high-visibility moments. The experience stays clear and consistent either way.

Yes. Every request includes live journey tracking, clear status updates from start to finish, and a clear completion with ratings.

Add a payment method in the app or on the web. You see the estimate before confirming, and you receive a clear receipt when the service completes.

If you're a licensed New York security professional, you can apply to work on your terms — pick up nearby jobs, earn $30/hour plus tips, and work up to 25 hours per week.

Become a Hero

Email support@getheroapp.com for account or service issues. For partnerships and press, use the contact page.

Contact Hero